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Definition of our terminology as used within this document :
  • A ‘Project' is any work undertaken or service provided by Active Web Techno for the client on their request and as described in our confirmation order email to that client.
  • A ‘Client' is a person, persons, business or organisation using any of the services provided by Active Web Techno .
  • ‘Domain' is the website address as specified by the client.
  • ‘Hosting' is a yearly cost to keep a clients website activated online.
  • ‘Content' is both text and images that the client requires on the website.
  • ‘Live website' will be from the date the website is available to the clients.
  • ‘The Payment Period' shall be the time allowed by Active Web Techno for receipt of all money owed to Active Web Techno by the client.
  • ‘Open Source Software' is software made freely available to anyone under the GNU General Public License (GPL).

The contract between Active Web Techno and the client will be on these conditions to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.

Active Web Techno shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website / idea / business will operate legally within UK law. It is important that the website is not in anyway illegal.

The works to be carried out shall be as set out in the Active Web Techno confirmation order email.

Active Web Techno will only commence work on a project after receipt of 30% deposit of the quoted project fee from the client. The final 70% payment is to be made on completion of the website. The website will be switched to live once the clients remaining balance is paid in full.

Active Web Techno reserve the right to decide whether a refund is applicable if requested by the client for any reason. A refund is not guaranteed by Active Web Techno.

Where images used on the website have been purchased by Active Web Techno on behalf of the client, these images are strictly for use on the website only. Active Web Techno are not liable for misuse of these images by the client or any other person/s copying, altering or distributing the images to individuals or other organisations.

Active Web Techno will host the website if the client requires us to do so and on receipt of full payment of our hosting fees. In doing so we will endeavour to provide a reliable and professional service to the client at all times but do not guarantee that the website hosting will be available at all times, especially in the event of a technical failure beyond our control.

Active Web Techno cannot be held responsible for anything adversely affecting the client's business operation, sales, or profitability that they might claim is a result of a service offered by Active Web Techno .

Where we have been asked to provide search engine optimisation for a client, we do not guarantee any specific placement or high ranking on search engines.

Active Web Techno will provide the client with an expected project completion date if requested. We will endeavour to meet any given deadline but we do not guarantee and are not bound in any way to complete the project by this date.

It is the clients responsibility to check with Active Web Techno that open source software is being used or not.

We do not charge customers for open source software. If there is a charge for a website using open source software, you are paying for the installation time. Open source software is not owned by Active Web Techno or our client.

Active Web Techno own all design and code of the website until final payment has been received in full. Once final payment is received, the client will then own the design and code of the website unless open source software is used. Images will have been purchased by Active Web Techno for the client unless the images have been supplied by the client.

All images displayed on the client's website will only be used after authorisation by the client and are the sole responsibility of the client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the client OR Active Web Techno , they will be the sole responsibility of the client.

Domain names will be registered by Active Web Techno and the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, Active Web Techno will do this within reasonable time.

It is the responsibility of the client to renew their domain names when due. If a domain name expires, Active Web Techno can not be held liable for this. However, Active Web Techno will make reasonable effort to contact the client regarding domain renewal.

Renewal of “hosting” is due on a yearly basis. The date of renewal will be annually from the date the website was ordered by the client. The “hosting” will not be renewed if we cannot contact the customer or the customer requests for us to not host this site.

The hosting renewal charge must be received within 30 days of the hosting expiry date. We reserve the right to deactivate any website where the hosting has expired and the client has not paid the renewal charge. There will be an admin fee set by Active Web Techno for reactivating the website / hosting.

If the client does not use Active Web Techno hosting services then the management and hosting of the domain name are the full responsibility of the client.

Active Web Techno has no control of, or responsibility for, the content of our client's web sites. In no way does the textual or image based content of our client's web sites constitute Active Web Techno endorsement, or approval of the web site or the material contained within the web site. Active Web Techno has not verified any of the materials, images or information contained within our client's web sites and is not responsible for the content or performance of these sites or for the client's transactions with them. Active Web Techno provides links or references to our client's websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but we do not guarantee or warrant that such links will point to the intended client site at all times.

Active Web Techno are not liable for loss, damage or corruption to files or information stored on our servers or individual PC's relating to a client's website. The client is solely responsible for any information or files relating to their website.

If a domain name is purchased by the client through a company other than Active Web Techno, the client has full responsibility in making sure that the domain name is renewed when due. Active Web Techno will not renew the domain name when annual hosting renewal is due if the domain name is purchased through a company other than Active Web Techno.
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